Return and Refund Policy

We want you to be satisfied with your purchase from Fischer Medical Supply. Please review the following policy before requesting a return, cancellation, or refund.

Returns

Unless a product-specific policy states otherwise, eligible products may be returned within 30 days after the final item in the order is delivered.

To qualify for a return, the item must:

• Be unused and in the same condition in which it was received
• Include all original components, accessories, manuals, and packaging
• Be accompanied by proof of purchase
• Be approved for return before it is shipped back

To request a return, contact us at info@fischermedicalsupply.com or (800) 573-1399. Do not send an item back without first receiving return instructions.

The Fischer Money-Back Guarantee

The Fischer iontophoresis device is subject to the money-back guarantee described on its product page and in the materials provided with the device. Where those terms differ from this general policy, the product-specific guarantee controls.

Items That Cannot Be Returned

For health, hygiene, and safety reasons, the following items are not eligible for return unless they arrived defective, damaged, or incorrect:

• Opened or used disposable medical supplies
• Products that have had direct bodily contact and cannot safely be resold
• Products missing original packaging, components, or accessories
• Customized or specially ordered products
• Products damaged through misuse, neglect, improper storage, or unauthorized modification
• Items marked “final sale” at the time of purchase

These restrictions do not limit any rights that cannot legally be waived.

Return Shipping

Customers are generally responsible for return shipping costs.

Fischer Medical Supply will cover reasonable return shipping costs when the return is caused by:

• An incorrect item sent by us
• A product that arrived damaged
• A product confirmed to be defective
• Another fulfillment error made by Fischer Medical Supply

Original shipping charges are not refundable unless the return resulted from our error or a refund is otherwise required by law.

We recommend using a trackable and insured shipping service. Fischer Medical Supply is not responsible for a return package until it is delivered to our designated return address.

Inspection and Refund Processing

Returned products are inspected after delivery.

Once a return is approved, the refund will be issued to the original payment method. Please allow up to five business days for us to process an approved refund. Your bank or card issuer may require additional time to post the credit to your account.

We may reduce or deny a refund when a returned product is incomplete, damaged, used beyond what is reasonably necessary to inspect it, or otherwise ineligible under this policy, except where prohibited by law.

Refunds for International and Multi-Currency Orders

Refunds are issued to the original payment method in the same transaction currency used for the order.

Exchange rates may change between the original purchase date and the refund date. If your card or bank account is maintained in a different currency, the converted value shown on your statement may differ from the converted value of the original charge.

Currency-conversion rates, foreign-transaction fees, card-issuer fees, and similar charges are determined by Shopify, the payment processor, or your financial institution. Fischer Medical Supply does not collect or retain these amounts and cannot guarantee that they will be reimbursed by your financial institution.

Order Cancellations

You may request cancellation of an order until it has been fulfilled.

Because orders may be processed and shipped quickly, contact us as soon as possible. Once an order has been fulfilled or transferred to the shipping carrier, it cannot be canceled and must instead be handled under the applicable return process.

If we cancel an unfulfilled order, the refund will be issued to the original payment method.

Damaged, Incorrect, or Defective Products

Inspect your order promptly after delivery.

Contact us as soon as possible if an item arrives damaged, defective, incomplete, or incorrect. Please include:

• Your order number
• A description of the problem
• Photographs of the item and packaging, when applicable
• Any visible shipping damage

We will review the issue and provide instructions for replacement, return, repair, or refund as appropriate.

Lost or Undelivered Shipments

Contact us promptly if tracking shows an unusual delay, loss, or delivery that you cannot locate.

We may need to open an investigation with the shipping carrier before providing a replacement or refund. We will assist with the carrier claim and keep you informed during the investigation.

International Duties and Customs Charges

International customers are responsible for applicable duties, taxes, VAT, brokerage charges, customs fees, and import requirements unless otherwise stated during checkout.

If an international shipment is refused, abandoned, or returned because required customs charges were not paid, any eligible refund may be reduced by the original shipping cost, return shipping cost, customs charges, and other nonrecoverable expenses, where permitted by law.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact Us

Fischer Medical Supply
Email: info@fischermedicalsupply.com
Phone: (800) 573-1399
Business hours: Monday through Friday, excluding major U.S. holidays