Money Back Guarantee

At Fischer Medical Supply, we stand by the quality and efficacy of our products. Below are the details of our money-back guarantee for specific products.

Fischer Iontophoresis Device:

We offer a 90-day money-back guarantee on the Fischer Tap Water Iontophoresis Device. If you are not completely satisfied with the device within 90 days of purchase, you can return it for a full refund of the purchase price. Please note that return shipping costs are the responsibility of the customer.

PureWick™ System:

The PureWick™ system is classified as a final sale item and is therefore not eligible for return.

Return Process:

1. Return Authorization: Contact our customer service at (818) 668-3259 or email info@fischermedicalsupply.com to obtain a Return Authorization before shipping the device back to us. Failure to obtain authorization may result in delays in processing your return and refund.
2. Shipping: Customers are responsible for return shipping costs. Ensure the device is securely packaged to prevent any damage during transit.
3. Inspection: Upon receipt, returned equipment will be inspected for damage. Please allow 10-15 business days for this inspection process.
4. Refund Processing: Once the inspection is complete and the return is approved, we will process your refund. Depending on your bank, funds typically appear in your account 2-3 business days after processing.

We’re a family-owned DME and we treat every patient like a part of our family. Questions about our money back guarantees? You can always contact our Treatment Specialists.

IMPORTANT NOTE: Contact us at (800) 573-1399 or email us at info@fischermedicalsupply.com to obtain Return Authorization before shipping your order back to us. If you do not contact us before you ship, it will take longer to identify your order, process your return, and issue your refund.