At Fischer Medical Supply, we stand behind the quality of our products. The following return terms apply to the products identified below.

The Fischer Iontophoresis Device — 60-Day Money-Back Guarantee

The 60-Day Money-Back Guarantee for The Fischer Iontophoresis Device is available only for orders shipped to a delivery address within the United States. International orders are not eligible for the 60-Day Money-Back Guarantee.

Eligible U.S. customers who are not satisfied with The Fischer may request a return within 60 calendar days of the original delivery date for a refund of the purchase price, subject to the terms below.

To qualify for a return:

• A Return Authorization must be requested within 60 calendar days of the original delivery date.
• The device must be returned to Fischer Medical Supply in accordance with the return instructions provided by our Customer Service team.
• The customer is responsible for all return shipping costs.
• Returned equipment is subject to inspection upon receipt.
• Fischer Medical Supply is not responsible for loss of or damage to returned merchandise while it is in transit to us. Customers should package returned equipment securely and use a trackable shipping method.

The 60-Day Money-Back Guarantee does not apply to international orders. This limitation applies to the money-back guarantee only and does not modify any separate warranty rights that may apply to the product.

Return Process

1. Request a Return Authorization
   Before returning an eligible Fischer Iontophoresis Device, contact Fischer Medical Supply at (800) 573-1399 or info@fischermedicalsupply.com to obtain a Return Authorization and return instructions.
   Returns sent without prior authorization may be delayed in identification, inspection, and refund processing.
2. Ship the Return
   Customers are responsible for return shipping costs. Returned products should be securely packaged to minimize the risk of damage during transit. We recommend using a trackable shipping method.
3. Inspection
   After the return is received, the equipment will be inspected. Please allow approximately 10–15 business days for inspection and return processing.
4. Refund
   Once the return has been inspected and approved, the applicable refund will be issued to the original payment method. The time required for the refund to appear in your account will depend on your financial institution or payment provider.

BD® PureWick® Products

The BD® PureWick® Urine Collection System, BD® PureWick® External Catheters, and related PureWick® accessories and replacement components—including tubing, collection canisters, and accessory kits—are final-sale items and are not eligible for return or refund.

Questions About a Return?

For questions regarding return eligibility or the 60-Day Money-Back Guarantee, contact Fischer Medical Supply at info@fischermedicalsupply.com or through our Contact Form before shipping any product back to us.