• Is it possible to return the PureWick™ system?

    Unfortunately, the PureWick™ system is classified as a final sale item and is therefore not eligible for return.

  • How often should I use the Fischer iontophoresis device?

    The recommended treatment frequency varies depending on the individual's response, but most users achieve optimal results with 2-3 sessions per week initially, followed by maintenance treatments as needed.
     

  • How do I use and care for a PureWick™ catheter?

    Using a PureWick™ catheter involves simply positioning the soft, absorbent wick against the body and securing it in place. The urine is then gently drawn into a discreet collection bag. When the wick becomes saturated, it can be easily replaced with a fresh one. Proper hygiene and regular changing of the PureWick™ are important to maintain skin health and prevent infection.

  • What is an iontophoresis device?

    Iontophoresis is a treatment prescribed by dermatologists for patient’s diagnosed with hyperhidrosis. At-home durable medical equipment like an iontophoresis device introduces ions into the body via a mild electric current. In the treatment of excessive sweating, iontophoresis relies on the natural minerals found in tap water. The current delivers these minerals into the sweat pores, “pugging them up” to create an all-natural dryness barrier.

    With an iontophoresis device like The Fischer, treatment schedules vary according to a patient’s severity. Most sessions vary between 15 to 20-minutes. On average, patients see results within 2-weeks.

    The Fischer iontophoresis device has been FDA-cleared and clinically-proven to reduce sweat. Interested in learning more? Ask one of our Treatment Specialists to provide you patient success stories or published scientific papers.

  • What is the PureWick™ System?

    The PureWick™ System offers a non-invasive solution for managing urine output in female patients. It includes the PureWick™ Female External Catheter, which safely captures urine, and the PureWick™ Urine Collection System, which effectively draws the urine away.

  • Do I have hyperhidrosis?

    If your hands, feet, and/or underarms are always sweaty, you may have hyperhidrosis. Hyperhidrosis is a fairly common medical condition that results in excessive sweating. Besides being a medical condition with physical symptoms, hyperhidrosis can often result in social anxiety and occupational difficulties that can severly impact a patient’s quality of life. Our Treatment Specialists can share some truly inspiring success stories of people – both young and old – whose lives have been changed after discovering iontophoresis.

  • Do you offer monthly payment plans or financing?

    Yes, through our financing partner Affirm. Patients can choose between 3, 6, and 12-month payment plans. Qualify for 0% APR in less than 5-minutes. You will be sent loan confirmation and payment reminders via email and text.

    Your account is created using your name, email, mobile phone number, birthday, and the last 4 digits of your SSN. This combination helps Affirm verify and protect your identity.

    It’s important to note that Affirm’s prequalifying process does not affect your credit score. Affirm runs a “soft credit check” to help verify your identity and determine your eligibility. This will not affect your score.

  • Is there a Money Back Guarantee for The Fischer iontophoresis device?

    Yes, we offer a Money Back Guarantees (minus shipping) for the Fischer iontophoresis device. Once we receive your return, equipment is subject to inspection.  Please allow up to 10-15 business days for us to process your refund.

    IMPORTANT NOTE: Contact us at (800) 573-1399 or email us at info@fischermedicalsupply.com to obtain Return Authorization before shipping your order back to us. If you do not contact us before you ship, it will take longer to identify your order, process your return, and issue your refund.

  • How do you ship?

    We ship via UPS and USPS. Expedited shipping options are available upon request. Shipping is discrete.

  • Do you ship internationally?

    Yes, we ship globally via USPS Global services. However, expedited shipping options may be available in select countries. International shipping costs do NOT include any fees or taxes that may be incurred by customs at the point of arrival.

  • How long does shipping take?

    On average, we ship the same day or next day, and delivery takes between 3-5 business days depending on where you live. Shipping time for international orders may vary.

  • Hyperhidrosis

  • Do I have hyperhidrosis?

    If your hands, feet, and/or underarms are always sweaty, you may have hyperhidrosis. Hyperhidrosis is a fairly common medical condition that results in excessive sweating. Besides being a medical condition with physical symptoms, hyperhidrosis can often result in social anxiety and occupational difficulties that can severly impact a patient’s quality of life. Our Treatment Specialists can share some truly inspiring success stories of people – both young and old – whose lives have been changed after discovering iontophoresis.

  • What is hyperhidrosis?

    Hyperhidrosis is a condition characterized by excessive sweating, beyond what is needed to regulate body temperature. It can affect the underarms, palms, soles of the feet, or the entire body.

  • What causes hyperhidrosis?

    The exact cause of hyperhidrosis is unknown, but it is believed to be related to overactive sweat glands. It may also be associated with certain medical conditions, such as thyroid disorders, diabetes, or anxiety disorders.

  • Is hyperhidrosis hereditary?

    Yes, in some cases, hyperhidrosis can be inherited. If you have a family member with the condition, you may be more likely to develop it as well. Genetics may play a role, but the Fischer iontophoresis device can help anyone with hyperhidrosis manage their excessive sweating effectively.

  • What are the treatment options for hyperhidrosis?

    While there are various treatment options available, such as prescription antiperspirants and oral medications, iontophoresis with The Fischer iontophoresis device stands out as a safe, effective, and non-invasive treatment method.
     

  • Can hyperhidrosis be cured?

    While there is no permanent cure for hyperhidrosis, the condition can be effectively managed with appropriate treatment, such as The Fischer iontophoresis device. The goal is to reduce excessive sweating and improve quality of life. The Fischer iontophoresis device provides excellent, long-term management of hyperhidrosis symptoms.

  • Is hyperhidrosis a serious condition?

    Hyperhidrosis is not a life-threatening condition, but it can significantly impact a person's daily activities, emotional well-being, and social interactions. Hyperhidrosis can greatly impact quality of life, which is why the Fischer iontophoresis device is such an important treatment solution.

  • Does hyperhidrosis affect overall health?

    Hyperhidrosis itself does not directly affect overall health, but it can lead to skin infections, fungal infections, and emotional distress if left untreated. The condition itself is not harmful, but the Fischer iontophoresis device improves overall wellbeing by alleviating sweating issues.

  • Can hyperhidrosis be prevented?

    There is no known way to prevent hyperhidrosis, as the underlying causes are not fully understood. However, maintaining good hygiene, managing stress, and seeking prompt treatment can help manage the condition. Prevention is difficult, but the Fischer iontophoresis device effectively prevents excessive sweating from negatively impacting your life.

  • Where can I find support for hyperhidrosis?

    There are several organizations and support groups dedicated to providing information, resources, and support for individuals with hyperhidrosis, such as the International Hyperhidrosis Society and local support groups in many communities. In addition to support groups, the company behind the Fischer iontophoresis device provides excellent resources for hyperhidrosis sufferers.

  • Iontophoresis: The Fischer

  • What is iontophoresis?

    Iontophoresis is a proven, FDA-cleared treatment that uses mild electrical currents to temporarily disable overactive sweat glands, providing long-lasting relief from excessive sweating. 

    With an iontophoresis device like The Fischer, treatment schedules vary according to a patient’s severity. Most sessions vary between 15 to 20-minutes. On average, patients see results within 2-weeks.

    The Fischer iontophoresis device has been FDA-cleared and clinically-proven to reduce sweat.Interested in learning more? Ask one of our Treatment Specialists to provide you patient success stories or published scientific papers.

  • How effective is iontophoresis?

    Iontophoresis with The Fischer iontophoresis device has been shown to be highly effective in treating hyperhidrosis, with many patients experiencing an 80% or greater reduction in sweating after regular treatments.
     

  • How does the Fischer iontophoresis device work?

    The Fischer device is able to deliver either pulsed current or direct current to precisely target and disable overactive sweat glands, providing long-lasting relief from excessive sweating.
     

  • Is the Fischer iontophoresis device covered by insurance?

    The Fischer iontophoresis device is a medical-grade treatment that may be covered by insurance plans, making it an accessible and cost-effective solution for managing hyperhidrosis.
     

  • What are the advantages of the Fischer iontophoresis device?

    Being metal-free, the Fischer device eliminates the risk of metal ion exposure and skin discoloration. Its hospital-grade design ensures consistent and reliable performance, while the pulsed and direct current settings provide customizable and superior treatment options.

  • How effective is the Fischer iontophoresis device?

    The Fischer iontophoresis device has a 98% success rate, providing significant relief for hyperhidrosis sufferers. The Fischer is a proven, FDA-cleared treatment that uses mild electrical currents to temporarily disable overactive sweat glands, providing long-lasting relief from excessive sweating.

  • Is iontophoresis safe?

    Yes, iontophoresis is a safe and non-invasive treatment when administered properly. The Fischer device is an FDA-approved device designed with built-in safety features and adheres to strict medical device standards.
     

  • How often should I use the Fischer iontophoresis device?

    The recommended treatment frequency varies depending on the individual's response, but most users achieve optimal results with 2-3 sessions per week initially, followed by maintenance treatments as needed.
     

  • How long does it take to see results with the Fischer iontophoresis device?

    Many users report a noticeable reduction in sweating after the first few treatment sessions, with continued improvement over time. 
     

  • Is there a Money Back Guarantee for The Fischer iontophoresis device?

    Yes, we offer a Money Back Guarantees (minus shipping) for the Fischer iontophoresis device. Once we receive your return, equipment is subject to inspection.  Please allow up to 10-15 business days for us to process your refund.

    IMPORTANT NOTE: Contact us at (800) 573-1399 or email us at info@fischermedicalsupply.com to obtain Return Authorization before shipping your order back to us. If you do not contact us before you ship, it will take longer to identify your order, process your return, and issue your refund.

  • What does using The Fischer iontophoresis device feel like?

    Iontophoresis is known to cause a tingling sensation. The treatment should never be painful. Higher milliamperes do not result in better results for hyperhidrosis patients. Contact the Treatment Specialist assigned to you for more information and recommendations on your Treatment plan.

  • Do I need a prescription for The Fischer?

    Yes. Fischer Medical Supply follows all state and FDA guidelines. All sales within the United States must be accompanied by a prescription from a referring medical professional.

  • Ordering & Shipping

  • Is it possible to return the PureWick™ system?

    Unfortunately, the PureWick™ system is classified as a final sale item and is therefore not eligible for return.


     

  • Do I need a prescription for The Fischer iontophoresis device?

    Yes. Fischer Medical Supply follows all state and FDA guidelines. All Fischer iontophoresis device sales within the United States must be accompanied by a prescription from a referring medical professional.

    Find the prescription form here. 

  • Does The Fischer come backed by a warranty?

    The Fischer is backed by a 4-Year Warranty covering any manufacturer defects. Guarantees do not cover general wear and tear that may occur over time while using durable medical equipment. Please consult instructions for the manufacturer's recommended maintenance and shelf-lives. 

  • Is there a Money Back Guarantee for The Fischer iontophoresis device?

    Yes, we offer a Money Back Guarantees (minus shipping) for the Fischer iontophoresis device. Once we receive your return, equipment is subject to inspection.  Please allow up to 10-15 business days for us to process your refund.

    IMPORTANT NOTE: Contact us at (800) 573-1399 or email us at info@fischermedicalsupply.com to obtain Return Authorization before shipping your order back to us. If you do not contact us before you ship, it will take longer to identify your order, process your return, and issue your refund.

  • How do you ship?

    We ship via UPS and USPS. Expedited shipping options are available upon request. Shipping is discrete. Next day options may be available if necessary. 

  • How long does shipping take?

    Typically, we ship orders either the same day or the next day following the placement of your order. For deliveries within the continental United States, you can expect your package to arrive within 3 to 5 business days, contingent upon your location.

    Please note that shipping times for international orders may fluctuate based on various factors and may vary from the estimated timeframe provided for domestic shipments.

  • Do you ship internationally?

    Yes, we ship globally to most countries with USPS Global services. However, expedited shipping options may be available in select countries. International shipping costs do NOT include any fees/taxes/VAT that may be incurred by customs at the point of arrival.

  • Are customs fees and taxes covered in the shipping charges for international orders?

    No, customs fees and taxes are not covered within the shipping costs. The charges for taxes and customs duties are determined by the destination country and are the responsibility of the recipient.

  • PureWick™

  • What is the PureWick™ System?

    The PureWick™ System offers a non-invasive solution for managing urine output in female patients. It includes the PureWick™ Female External Catheter, which safely captures urine, and the PureWick™ Urine Collection System, which effectively draws the urine away.

  • Who is the PureWick™ System designed for?

    This system is specifically designed for female patients who require assistance in managing urine output non-invasively.

  • Who should avoid using the PureWick™ System?

    The system is not suitable for patients who are agitated, combative, or might attempt to remove the device. It is also unsuitable for those with frequent bowel incontinence, active skin issues around the application area, heavy menstrual flow that cannot be managed with a tampon, or those with urinary retention issues.

  • Is the PureWick™ Female External Catheter disposable?

    Yes, the catheter is designed for single use and should be replaced every 8 to 12 hours, or immediately if it becomes contaminated with feces or blood.

  • Is it safe to sanitize and reuse the PureWick™ Female External Catheter?

    No, the catheter is intended for a single use only. Washing and reusing the catheter can pose a risk of infection and compromise the device’s effectiveness and safety.

  • How powerful is the suction of the PureWick™ Urine Collection System?

    The system provides a suction strength of about 120 mmHg to 140 mmHg.

  • How frequently should the canister and tubing be replaced?

    We recommend replacing the canister and tubing every 60 days, or sooner if any wear or damage is observed.

  • What steps can prevent leakage with the PureWick™ Female External Catheter?

    Correct positioning is very important. Place the soft gauze side of the catheter against the patient, with the distal end at the gluteal cleft. Ensure the device is snug between the gluteus and labia, and check that the suction system is operating correctly.

  • How should the PureWick™ Urine Collection System and its accessories be cleaned?

    The system and its accessories should be cleaned and disinfected after each use, following the guidelines provided in the user manual.

  • Can patients wear underwear with the PureWick™ System?

    Yes, patients can wear mesh underwear, similar to those provided in hospitals, which may help secure the catheter in place.

  • Where is urine collected in the system?

    The PureWick™ Female External Catheter collects urine non-invasively and the connected system draws it into a secure collection canister.

  • What systems are available for new users?

    New users should start with the PureWick™ Urine Collection Starter Set, available with or without a rechargeable battery.

  • Is the PureWick™ System used in hospitals similar to the home system?

    The external catheter is the same as those used in hospitals; however, the urine collection system's pump is designed specifically for home use.

  • How long can the system operate on battery?

    The system with a battery option can operate for up to 8 hours, providing assurance in case of power outages.

  • How long does it take to fully charge the system’s battery?

    To fully recharge, the system should be plugged in for approximately 12 hours.

  • Where should the PureWick™ Urine Collection System be placed?

    The system should be positioned on a flat surface, ideally close to the user's bed for convenience during nighttime use.

  • Are PureWick™ Female External Catheters latex-free?

    Yes, these catheters are manufactured without natural rubber latex, suitable for those with latex allergies.

  • What is the length of the electrical cord of the PureWick™ Urine Collection System?

    The system features a 12-foot electrical cord, accommodating various room setups.

  • How often should the collection system's components be cleaned?

    Cleaning and disinfecting the canister, lid, and tubing should be done after each use to maintain hygiene and functionality.

  • How do I use and care for a PureWick™ catheter?

    Using a PureWick™ catheter involves simply positioning the soft, absorbent wick against the body and securing it in place. The urine is then gently drawn into a discreet collection bag. When the wick becomes saturated, it can be easily replaced with a fresh one. Proper hygiene and regular changing of the PureWick™ are important to maintain skin health and prevent infection.

  • What are the benefits of using a PureWick™ catheter?

    The PureWick catheter offers several key benefits compared to standard urinary catheters. It is designed to be worn discreetly under clothing, allowing users to go about their daily activities without the bulk and visibility of a traditional catheter system. The PureWick also helps reduce the risk of urinary tract infections by avoiding insertion into the urethra. Additionally, many users find the PureWick to be a more comfortable and natural solution for managing incontinence.

  • Intermittent Catheters

  • How often should I be self-cathing?

    Every individual’s self-catheterizing needs are unique. Patients should consult with their doctor and a Treatment Specialist to tailor a schedule that aligns with your specific requirements.

  • How should I insert my catheter?

    To properly insert your intermittent catheter, start by washing your hands and preparing the catheter. Position yourself comfortably and clean the urethral area thoroughly. Gently insert the catheter into the urethra until urine flows and the bladder empties completely.

    Afterward, remove and dispose of the catheter as per instructions. Ensure you're relaxed during the process, and consult a healthcare provider or Treatment Specialist if you encounter discomfort, pain, or any issues during self-catheterization.

  • How long should I wear my external catheter?

    The duration for wearing an external catheter can vary based on individual needs and medical advice. Generally, it’s suitable to wear one for 24-48 hours, but it’s crucial to follow your healthcare provider’s recommendation to prevent complications.

    Regularly check for signs of irritation or infection and change the catheter promptly if any discomfort occurs. Always adhere to hygiene practices when changing to a new catheter to maintain skin health and reduce infection risk.

    Consult a healthcare provider or Treatment Specialist if you encounter discomfort, pain, or any issues during self-catheterization.

  • How much do catheters cost?

    The cost of catheters often varies based on your insurance coverage, but they are frequently covered by many insurance plans. If you're interested in understanding your options better, one of our Treatment Specialists can help you review your insurance benefits. For those not covered or looking for alternative options, Fischer Medical Supply also offers discounted monthly subscription plans to make managing your needs more convenient and affordable.

  • Is the catheter sample pack really free?

    Yes! Experience the quality and variety of our catheters with our 3-Day Free Sample Pack. It's absolutely free, with no hidden costs or obligations. We even cover shipping. Each sample pack includes a total of 12 catheters, giving you the opportunity to try out three different styles. Discover what works best for you from our range, including hydrophilic and pre-lubricated options. It's an ideal way to find the right fit for your needs.

  • Why do I need to self-catheterize?

     

    The need for self-catheterization often arises when the body's natural process of emptying the bladder is compromised due to a medical condition or surgical intervention. Common issues may include urinary retention, nerve damage, bladder dysfunction, or a spinal cord injury. Self-catheterization enables individuals to empty their bladders safely and effectively, helping to prevent complications like urinary tract infections, kidney damage, or uncomfortable symptoms related to urinary retention.

    Self-catheterization provides a level of independence and allows for better control over one's health and daily schedule.
    Always consult with your healthcare provider for a diagnosis and treatment plan tailored to your specific needs.

  • Why are there different lubrication styles of catheters?

    Intermittent catheters come with varying types of lubrication to cater to different patient needs and preferences. Here are the main types:

    • Uncoated Catheters: These require manual application of lubricant before use. They are often more economical but might be less convenient for some users.
    • Hydrophilic Catheters: These catheters have a coating that becomes slippery when wet, reducing friction and making insertion and removal smoother. Just add water to activate the lubrication.
    • Pre-lubricated Catheters: These come with a layer of lubricant already applied, providing a ready-to-use solution that is both convenient and hygienic.

    Understanding the differences in lubrication styles can help you choose the most comfortable and practical catheter for your needs. Contact us to learn more!

  • What's the difference between straight and coudé tip catheters?

    Straight tip catheters are the standard and most common type of urinary catheter. They have a straight, cylindrical shape that is easy to insert.

    Coude tip catheters, on the other hand, have a curved or angled end. This curved design can help the catheter navigate past obstructions or blockages in the urethra, making them a good choice for individuals with certain anatomical challenges or prostate issues. The Coude tip allows the catheter to more easily pass through narrowed or irregular urethral passages.

  • What are the benefits of hydrophilic catheters?

    Hydrophilic catheters feature a special lubricated coating that activates when exposed to water or other liquids. This slippery surface helps the catheter glide in more smoothly and comfortably compared to uncoated catheters. The lubrication also reduces friction and irritation during insertion and removal. Hydrophilic catheters are a popular choice for those seeking a more comfortable and user-friendly catheterization experience.

  • What are the differences between intermittent and indwelling catheters?

    Intermittent catheters are inserted and removed each time the bladder needs to be emptied, while indwelling catheters remain in the bladder constantly, with the urine draining into a connected collection bag. Intermittent catheters provide more flexibility and reduce the risk of infection, but require the user to perform the insertion process multiple times per day. Indwelling catheters offer continuous drainage but have a higher infection risk if not properly cared for.

  • What are the advantages of closed catheter systems?

    Closed catheter systems, which connect the catheter directly to a sealed urine collection bag, offer several key benefits. They help reduce the risk of urinary tract infections by minimizing exposure to bacteria that could enter the urinary tract. Closed systems also provide greater discretion and convenience, allowing users to go about their daily activities without the need for frequent bag changes or leakage concerns. This can lead to improved quality of life and peace of mind.

  • Are there catheters designed for overnight use?

    Yes, there are specialized catheter products intended for extended overnight use. These feature larger, higher-capacity drainage bags that can collect urine over the course of the night without needing to be changed. The bags may also have anti-reflux valves to prevent backflow. Overnight catheters can provide greater convenience and uninterrupted sleep for those with bladder management needs.

  • How can I reduce the risk of urinary tract infections with catheters?

    Proper hygiene and technique are key to minimizing the chances of developing a urinary tract infection when using catheters. This includes thoroughly cleaning the genital area before insertion, maintaining sterile technique, and avoiding unnecessary catheter changes. Staying hydrated, practicing good perineal care, and using closed drainage systems can also help reduce UTI risk. Prompt treatment of any signs of infection is also crucial.

  • Are there catheters designed specifically for women?

    Yes, there are certain catheter styles and designs tailored to the unique anatomy of women. These may feature a shorter length, a different tip shape, or specialized features to make insertion and use more comfortable and convenient for the female body. Consulting with a healthcare provider can help determine if a women’s-specific catheter would be the best option.

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