Shipping policy

Fischer Medical Supply Shipping Policy

We understand the importance of timely delivery, especially when an order relates to managing your health.

Order Processing

Orders are processed Monday through Friday, excluding major U.S. holidays.

Orders placed before approximately 2:00 PM Pacific Time will generally ship the same business day. Same-day shipment depends on product availability, order verification, prescription requirements, payment approval, and carrier pickup times.

Orders placed after the cutoff, on weekends, or on holidays will generally be processed the following business day.

Shipping and delivery dates are estimates and are not guarantees.

Order Verification and Prescription Requirements

Some products require additional verification or a valid prescription before shipment.

An order will not ship until all required information has been received and approved. We will contact you if additional documentation or information is needed.

Tracking Information

Tracking information will be provided when an order is fulfilled.

Tracking activity may take time to appear after a shipping label is created. A shipment notification does not necessarily mean that the carrier has already scanned or physically accepted the package.

Delivery Delays

Delivery times are controlled by the shipping carrier after the package is accepted.

Delays may result from weather, transportation disruptions, customs processing, incorrect address information, security screening, holidays, or other circumstances outside our direct control.

If an order is significantly delayed, contact us at info@fischermedicalsupply.com or (800) 573-1399. We will review the tracking information and, when appropriate, open an investigation with the carrier.

Lost or Missing Packages

Contact us promptly if:

  • Tracking has not updated for an unusual period
  • The carrier reports that the shipment may be lost
  • Tracking shows delivery but the package cannot be located
  • The shipment is returned to sender

Before reporting a package shown as delivered, please check:

  • The delivery location shown in tracking
  • Other entrances or secure areas around the property
  • Household members, building staff, or neighbors
  • Any delivery photograph or carrier notice

We may require a carrier investigation before issuing a replacement or refund. We will assist with the investigation and provide available resolution options based on the circumstances.

Damaged Shipments

If your order arrives damaged, retain the product, shipping carton, packaging materials, and shipping label.

Contact us promptly and provide photographs of:

  • The damaged item
  • The exterior shipping box
  • The interior packaging
  • The shipping label

These materials may be required for the carrier claim.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Additional carrier charges caused by an incorrect, incomplete, or undeliverable address may be deducted from any eligible refund or charged to the customer, where permitted by law.

Out-of-Stock Items

If an item is unavailable, we will contact you with available options, which may include:

  • Waiting for the item to become available
  • Receiving available items separately
  • Selecting an alternative product
  • Canceling the unavailable item for a refund

If we cannot ship within the stated or legally permitted timeframe, we will provide the option to consent to the delay or receive a refund.

International Shipping

We ship to many international destinations through available international carriers. International delivery estimates do not include customs delays.

International shipping charges generally do not include:

  • Duties
  • Taxes
  • VAT
  • Brokerage charges
  • Customs fees
  • Import permits or other local requirements

These charges are established by the destination country and are the recipient’s responsibility unless checkout specifically states otherwise.

Customers are responsible for confirming that a product may legally be imported into the destination country.

If a shipment is refused, abandoned, or returned because customs charges were not paid or import requirements were not satisfied, any eligible refund may be reduced by shipping costs, return charges, customs fees, and other nonrecoverable costs, where permitted by law.

Questions

Fischer Medical Supply
Email: info@fischermedicalsupply.com
Phone: (800) 573-1399
Business hours: Monday through Friday, excluding major U.S. holidays