Frequently asked questions
-
Is it possible to return the PureWick™ system?
Unfortunately, the PureWick™ system is classified as a final sale item and is therefore not eligible for return.
-
How often should I use the Fischer iontophoresis device?
The recommended treatment frequency varies depending on the individual's response, but most users achieve optimal results with 2-3 sessions per week initially, followed by maintenance treatments as needed.
-
How do I use and care for a PureWick™ catheter?
Using a PureWick™ catheter involves simply positioning the soft, absorbent wick against the body and securing it in place. The urine is then gently drawn into a discreet collection bag. When the wick becomes saturated, it can be easily replaced with a fresh one. Proper hygiene and regular changing of the PureWick™ are important to maintain skin health and prevent infection.
-
What is an iontophoresis device?
Iontophoresis is a treatment prescribed by dermatologists for patient’s diagnosed with hyperhidrosis. At-home durable medical equipment like an iontophoresis device introduces ions into the body via a mild electric current. In the treatment of excessive sweating, iontophoresis relies on the natural minerals found in tap water. The current delivers these minerals into the sweat pores, “pugging them up” to create an all-natural dryness barrier.
With an iontophoresis device like The Fischer, treatment schedules vary according to a patient’s severity. Most sessions vary between 15 to 20-minutes. On average, patients see results within 2-weeks.
The Fischer iontophoresis device has been FDA-cleared and clinically-proven to reduce sweat. Interested in learning more? Ask one of our Treatment Specialists to provide you patient success stories or published scientific papers.
-
What is the PureWick™ System?
The PureWick™ System offers a non-invasive solution for managing urine output in female patients. It includes the PureWick™ Female External Catheter, which safely captures urine, and the PureWick™ Urine Collection System, which effectively draws the urine away.
-
Do I have hyperhidrosis?
If your hands, feet, and/or underarms are always sweaty, you may have hyperhidrosis. Hyperhidrosis is a fairly common medical condition that results in excessive sweating. Besides being a medical condition with physical symptoms, hyperhidrosis can often result in social anxiety and occupational difficulties that can severly impact a patient’s quality of life. Our Treatment Specialists can share some truly inspiring success stories of people – both young and old – whose lives have been changed after discovering iontophoresis.
-
Do you offer monthly payment plans or financing?
Yes, through our financing partner Affirm. Patients can choose between 3, 6, and 12-month payment plans. Qualify for 0% APR in less than 5-minutes. You will be sent loan confirmation and payment reminders via email and text.
Your account is created using your name, email, mobile phone number, birthday, and the last 4 digits of your SSN. This combination helps Affirm verify and protect your identity.
It’s important to note that Affirm’s prequalifying process does not affect your credit score. Affirm runs a “soft credit check” to help verify your identity and determine your eligibility. This will not affect your score.
-
Is there a Money Back Guarantee for The Fischer iontophoresis device?
Yes, we offer a Money Back Guarantees (minus shipping) for the Fischer iontophoresis device. Once we receive your return, equipment is subject to inspection. Please allow up to 10-15 business days for us to process your refund.
IMPORTANT NOTE: Contact us at (800) 573-1399 or email us at info@fischermedicalsupply.com to obtain Return Authorization before shipping your order back to us. If you do not contact us before you ship, it will take longer to identify your order, process your return, and issue your refund.
-
How do you ship?
We ship via UPS and USPS. Expedited shipping options are available upon request. Shipping is discrete.
-
Do you ship internationally?
Yes, we ship globally via USPS Global services. However, expedited shipping options may be available in select countries. International shipping costs do NOT include any fees or taxes that may be incurred by customs at the point of arrival.
-
How long does shipping take?
On average, we ship the same day or next day, and delivery takes between 3-5 business days depending on where you live. Shipping time for international orders may vary.